E-COMMERCE DEVELOPMENT

Not the most glamorous page on a website, but one of the most important in helping to reduce customer service inquiries and calls: the frequently asked questions page.     One of the main purposes of a FAQ page is to document the most popular inquires made by your customers, and hope that they check the page before they call or email you. After all, nothing is worse than having to answer the same question over and over again!     So, make it easy for customers with questions to find their answer! Some of the examples below are well thought out and include some intuitive, yet simple features for searching their database of questions.     Top Components of a Good FAQ Page:     Above all, make sure you clearly display a phone number, email address, and other such details to contact you should they not be able t

After many years of on-and-off development/design, we finally completed the TechXpress.net website! Constant client projects made it challenging to focus on our own website, however, 8 years of a stagnant and outdated website was enough! Below are a couple of screenshots from the new site, check it out at http://www.techxpress.net        

New article posted on PracticalEcommerce.com: During the last ten years, I have been fortunate enough to play a part in the development of hundreds of websites. Many established ecommerce businesses, but also the “shoestring startup”, trying to make their mark (and dollars) with a new product, idea, or service. Within this time period, I’ve worked with clients from both ends of the spectrum: the extremely intelligent and savvy, to the technically challenged. I documented a few initial trends that have helped set the foundation for my clients to succeed and prosper year over year. Listed below are a few of these trends that precede choosing a development platform or firm (which is in itself its own process). How to Succeed as a New Ecommerce Entrepreneur

In developing a website, one of the most challenging processes is testing the site in the wide array of different browsers, operating systems, and devices. Gone are the days where all you needed to test in was IE and Netscape, for display resolutions of 600 x 800 via Windows 98. Now we are talking dozens of browsers, a handful of operating systems, and a mix of monitor resolutions. So...which configurations should you test your website for? There are two trains of thought here, and you should use a combination of both. 1. Research the general market share Browse through the various websites that analyze the different user trends to determine what's most import for you to track. For example, I only verify/test in browsers that have at least 2% market share. This scenario will cover approximately 95-99% of your website visitors. L